# Refund Policy

> Refunds of unused credit within 30 days, what isn't refunded, and how payment disputes work at shedix.

Last updated: 3 November 2026

## Unused credit you paid for

You can ask for a refund of credit you paid for and haven't used, within 30 days of the top-up. Write to
support@shedix.dev from your account's email with the date and amount. We refund through Dodo Payments, the
merchant of record, to the card you paid with, usually within 5–10 business days after we approve it. The refunded
amount comes off your balance at the same time.

- Credit is used in the order it was added, so a refund covers what's left of that top-up.
- Sales tax or VAT charged on the refunded amount is refunded with it.
- After 30 days, refunds are at our discretion, for example when we've closed your account (see the
  [Terms](/terms), section 8) or when the law requires one.

## What isn't refunded

- Credit you've used: machines are charged by the second for what they actually ran or slept.
- Free credit (the $1 for new accounts) and credit given by shedix.
- Credit on an account closed for fraud or abuse.

## If something went wrong

If you were charged for something that didn't work (for example a machine that never became ready), tell us and
we'll put the credit back, without a refund request.

## Disputes and chargebacks

Please contact us before disputing a payment with your bank. While a dispute is open, the account is suspended and
its machines are put to sleep. If the dispute ends in our favour or you withdraw it, the suspension ends. If it ends
in yours, the disputed credit is taken back from your balance and the account stays suspended until you contact us.